Certificates-of-Knowledge.COM
Billing & Training Platform
About TrainingWhat the programme covers
How to ApplyThe steps, fees and logging in
RegisterApply for trainee access
Check StatusTrack your application
Career ServicesCV, cover letter & interview coaching
Check your application.
Use your reference code or email to see where your application stands, send payment references and apply discount codes.
What is the Certificates-of-Knowledge.COM Training?
Everything you need to know before applying
The Certificates-of-Knowledge.COM Call Centre Training Programme is a hands-on, timed simulation of a real pay-TV billing environment. You work on a live-style system — the same one used in production — handling real-world customer scenarios under a ticking clock.
This isn't a test of theory. It's a test of how well you can operate under pressure, find information quickly, and make accurate decisions using a billing platform — exactly what call-centre and billing agents do every day.
How It Works
1
Apply
Submit your details on the Apply tab. No exam, no CV needed — just your name, phone and email.
2
Get Approved
We review applications within 1 working day. Professional members of recognised bodies receive a fee discount.
3
Pay & Get Access
Once approved, pay the registration fee via Mobile Money and send us your WhatsApp confirmation. Your login will be created.
4
Start Training
Log in during your allotted session window. Read the scenario, listen to the audio call recording, and complete the task on the billing system.
5
Get Scored
Each task is automatically validated. Your speed, accuracy and completion rate are all recorded.
6
Extend If Needed
Running low on time? You can purchase additional session hours directly from the training platform.
What You'll Be Doing
Activating subscriptions
Connect and process billing for customer packages
Upgrading packages
Handle prorated upgrades and package changes
Processing payments
Top up wallets and record payment notes
Managing disconnections
Disconnect and reconnect services correctly
Audit trail review
Investigate account history and resolve disputes
Customer registration
Create new customer accounts accurately and fast
Registration Fees
Standard Fee
K500.00
Member Discount (25% off)
K375.00
Member discount applies to approved members of recognised professional bodies listed below.
🎓 Zambia Institute of Marketing (ZIM)
Ready to apply?
No exam and no CV — just your name, phone and email. We reply on WhatsApp.
Need a CV, cover letter or interview coaching?
Our Career Services are open to everyone — no account needed.
💳 Fees & Payments — please read before you apply
There are two separate payments: an application fee now, and a registration fee after approval.
1
Application Fee — pay now, before you submit
K150.00
Non-refundable, whatever the outcome of your application. Pay it first, keep the transaction ID, then enter it in the form below.
This payment must accompany an application.
2
Registration Fee — pay only after you are approved
Standard: K500.00
Members: K375.00 (25% off)
Do not pay this yet. Once approved, the exact amount (after any member or discount-code saving) is shown on the Check My Application tab. Your login is created when it is paid.
The member rate applies to verified members of the bodies below — you will need your membership number.
🎓 Zambia Institute of Marketing (ZIM)
Where to pay (both fees)
MTN Mobile Money0977000000
Airtel Money0966000000
Zamtel Kwacha0955000000
Questions about payment? WhatsApp +260977000000
Personal & Professional Details
Check Your Application
Enter your reference code or email address
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